Client Testimonials
Every person who comes to Wollongong Homeless Hub & Housing Services has their own story, challenges and hopes for the future.
The words shared below are from people we have supported along their journey. They remind us of the difference that genuine care, understanding and practical support can make, from finding a safe place to call home, to simply having someone there when they need it most.
We are grateful to the people who have taken the time to share their experiences with us. Their words are a reflection of the relationships we build and the importance of walking alongside people as they move from homelessness towards a safe and stable home.
Real Words from People We Have Supported
"Thank you again sooooo much. You have no idea how much I appreciate you and your team."
Client - June 2026
"I am so happy I have somewhere to live now. I can start my life and make people proud. And I don't have to seek anymore."
Client - June 2026
“Do you follow me around, your always there when I need you”.
Client - June 2026
“Thank you so much for your email. The team at Fairy Meadow have been super lovely and helpful. I've been navigating the system for some years now so I know a good support team when I see one. There aren't many unfortunately”.
Client - June 2026
"I knew you would come back. I have been waiting for you."
Client - June 2026
"You don't know what this means to me."
Client - June 2026
"I'm looking forward to a hot shower. For the past 10 months I have washed by a tap or swam at the beach to get clean. I have not slept in a bed for 10 months. I'm looking forward to a nice sleep."
Client - June 2026
"I have been waiting for an update on my priority housing. It will be good to get support from you to see what is happening with my application."
Client - June 2026
“Thanks for today, you weren't what I expected, I was expecting a nerdy book worm type guy- i found you relatable- which made it easy."
Client - June 2026
"I find all of the teams at the Homeless Hub to be great. I just think that Homeless Hub generally is one of the few providers that actually practice what they preach. They've got their ethos on the wall and they actually practice it. The staff genuinely care. They work well together. They genuinely care about people and want to help them"
Chere - February 2025
“Thank you so so much, I am so so grateful for everything.”
“Our family are so happy with all the support, thank you so much”.
Client - December - 2024
"The intake process is very easy and if you don’t understand they’ll gladly show you. Don’t feel scared or hesitate to ask for help cause they have helped me a lot and got me where I needed to be. Wollongong Homeless Hub have helped me in so many ways. I can’t thank them enough. Yes, they’ll make you do things but its to show you that you really need support."
Client - May 2023
To all the staff at the Wollongong Homeless Hub, I would like to take this opportunity to thank you all for the care & support of my son firstly thru his recent Covid diagnosis with the help of NSW Health and the Police Dept, as well as all the other years he has needed your assistance! My daughter and I have made many donations over the years as our way of saying thank you!
I was overwhelmed to hear you had helped him to find a place to call his own, and I know he appreciates it too! He is a bit rough around the edges, but always a good person, as I have been told many times over the years by the people he has shared with - give you his last dollar or the shirt off his back?
I for one will sleep better now, knowing where he is and that he has a roof over his head and that he is safe!
Client - January 2021
WHHHS supported us in finding a new home and the staff went above and beyond to help us with our issues and concerns. I am very grateful for all the support we got.
Client - January 2019
The Hub has helped me out more than any other service in Australia. I take my hat off to Mandy and the team for all the support and help they have given me and I look forward to the future.
Client - August 2019



